Support: A Key Component to Success
A key component to any software sale is support. This holds true both before the sale and after. From the very beginning, AWS has modeled itself around this principle.

We are committed to distinguishing ourselves by providing superior customer support and consultative services to our customers. We continually seek ways of improving the performance and handling of our customers' technical support needs. Our support staff addresses the needs and problems raised by our customers on an ongoing basis and takes corrective action when necessary.

Web Demonstrations
As discussed within the Interact tab, AWS offers free live web demonstrations of our software and systems from your office. (We will instruct you how to log on to our system at the scheduled time.) In many cases, this is the first time a potential customer has an opportunity to interact with one of our professional support representatives. These web demonstrations are an excellent way for future customers to view most aspects of our software and systems. From setting up of accounts, products, orders, credit limits, etc., all the way to the weighing in and out of a truck, you will get to see it all.  Perhaps more importantly, you will have an opportunity to ask specific questions that are imperative to your project's success as they come to mind. We have found that these web demonstrations also tend to lower the overall project because we understand your needs before beginning the project.

We Write Our Own Code
Since we write our own code, we have extensive knowledge of our systems features and capabilities.  In those instances when a customer has a question that our support staff cannot answer immediately, our development staff is available to help resolve the issue.  We have found that the close relationship and proximity of our support and development staff within the same building provides our customers with the correct answers when they need them.  Perhaps more importantly, questions are answered from our support staff that follow the most logical method based upon the inner working of our software code.

Annual Support Plans
Those customers with Annual Support Plans tend to have the most efficient running systems.  This is due to the fact that when there is a question, they call immediately instead of spending hours or days trying to figure out a question on their own.  Annual Support Plans allow your business to concentrate on what you do best.

These support plans provide our customers with the following:

• First priority service when it is needed most
• 12 months of unlimited calls and unlimited minutes with our Technical Support Specialists, plus e-mail support (first year only).  Additional yearly Annual Support Plans are available with pre-determined blocks of time.  (Please inquire)
• Free Interact software updates made to your current software release
• Remote desktop access, where available
• Maintenance storage program:  AWS can store a copy of your database files on our premises; these files will be used for emergency disaster recovery and will aid AWS staff when assisting with support calls
• Phone service available Monday - Friday; 7:00 am - 6:00 pm central time (except holidays)
• The following services at a 20% discount rate:
  • On-site support and services
  • Software upgrades (i.e. upgrade software from version 4.1 to version 4.2 etc.)
  • Modified and customized reports

Annual Support Plans are an extremely important component to any software/hardware sale. This holds true especially in the first year after one of our systems has been installed.  All customers have questions when a new system is installed. Because our software and systems are so flexible, there are many different ways to meet the needs of our customers.

It is very common for us to install a system with what the customer feels they need at that time, only to find out a month down the line that there was some other component to the way the customer runs their business that was not discussed during the initial configuration and installation.  When this occurs, the last thing a business owner wants is to have their scale attendant leery about calling in for support because of a fear of being charged an hourly fee.  After all, you just spent hard earned money on improving a major component of your business; let's get it right!  With an Annual Support Plan, your employees may call or e-mail us as often as they wish.